At Support Humans, our approach is built on mutual respect, empathy, and client autonomy. We believe every individual deserves support without it draining their emotional or financial resources. We prioritize the needs of vulnerable clients and those from under-represented communities, making reasonable adjustments to ensure our services are accessible to all.
We have a zero-tolerance policy for discrimination. Our clients maintain control at every stage, and no contact is made without their explicit, written consent. It is why our motto is: "Support humans, support humans, we are you."
Working With Our Clients. Our Client-First Ethos
At Support Humans, our commitment is to a client-first approach, built on mutual respect, empathy, and autonomy. We believe everyone deserves access to the services they are legally entitled to without it draining their emotional or financial resources. Our ethos is to foster a safe and productive working relationship with our clients, recognising that difficult times can be incredibly stressful. We understand that past interactions between clients and professionals may have been strained, and Support Humans wants to offer a fresh start for all, aiming to build a more positive and collaborative dynamic from the outset.
We are acutely aware of the strain on local services, with tight budgets and huge caseloads. We believe our service can help lighten this burden by providing a clear, proactive, and timely approach that minimizes conflict and focuses on resolution.
Our Commitment to Vulnerable Clients and Inclusivity
We recognise that some of our clients and their family members are vulnerable and require a special level of compassion and understanding. We also have clients from under-represented communities and are committed to serving them with the highest level of care. We not only strive to make reasonable adjustments to ensure our services are accessible to all, but we also prioritise the needs of those most at risk of neglect, discrimination, or harm. We expect the same level of empathy, respect, and consideration from the professionals we engage with.
Our Expectations for Conduct and Collaboration
Our commitment to our clients means we have a firm set of expectations for how they are to be treated by us and by professionals we engage with.
Zero Tolerance for Discrimination: We have a zero-tolerance policy for any form of discrimination. . Our clients, regardless of their background, deserve to be treated with dignity and respect.
A Safe Space for Communication: We know that navigating complex systems can be stressful, leading to frustration. Unlike many official entities that provide explicit warnings about conduct, we offer our clients a safe space to vent without judgment. We recognise that the true stressors for professionals are often not from clients but from corporate pressures and heavy caseloads stressors we've mitigated by taking on manageable caseloads and an individual approach to each case. This allows us to offer our clients the empathy and patience they deserve, creating a better working dynamic for all involved.
Client Autonomy and Consent: At Support Humans, we believe in client autonomy. We give our clients choices and maintain their control at every stage. We make a point of not sending a single email or making any contact without a client's explicit, written informed consent at each stage.
Accessibility and Empowerment: Our commitment to accessibility extends beyond just our services; it's about empowering people. We provide education, training, workshops, and courses that teach individuals to advocate for themselves. Even after this education, they are not left alone. We offer ongoing support, help with correspondence, and, when necessary, will countersign and send letters on our letterheaded paper baring our logo standing with them to help ensure their voice is heard.
Tailored Support for the Working Person: We have deliberately structured our services within and around usual business hours to meet the needs of working clients and their families, ensuring they can access the support they need without sacrificing their professional commitments.
Our unique approach, built on empathy and education, often leads to our clients becoming ambassadors for our mission. We believe that lived experience is invaluable education, and some of our clients may even go on to become Support Human advocates themselves. It's why our motto is: "Support humans, support humans, we are you."