Privacy Policy
This website is operated in full compliance with the UK General Data Protection Regulation (GDPR). Our Privacy Policy outlines how we collect, use, and protect your personal data, ensuring your privacy is respected at all times. For full details on our data protection practices, please refer to our complete policy.
Privacy Statement: Support Humans
Our Commitment to Your Privacy
Your trust is our top priority. At Support Humans, we are committed to protecting your personal information and handling it with the utmost care and respect. This Privacy Statement explains how and why we collect, use, and store your data, and what your rights are under the UK General Data Protection Regulation (GDPR).
1. Who We Are
Support Humans is a UK-based limited company providing advocacy and support services. For the purpose of data protection laws, we are the Data Controller of your personal information.
Our Website: www.support-humans.com
Our Contact: Hello@support-Humans.com
Data Protection Lead: Sarah Hawkins (Founder & Director)
Email for Data Questions: [Your Specific Data Protection Email, e.g., Hello@supporthumans.com]
2. The Information We Collect
We collect information to provide our services and manage our relationship with you. This can include:
Your Contact Details: Name, address, phone number, and email.
Case Information: Details about your specific situation, interactions with agencies (e.g., EHCPs), and case notes.
Sensitive Information: We often handle sensitive data, such as health records, disabilities, or family circumstances. We will only collect this information with your explicit consent and when it is necessary for your case.
Financial Details: Information about your income and financial situation to assess eligibility for our sliding scale or bursary scheme.
Professional Details: If you are a subcontractor or network member, we collect your professional qualifications, contact details, and bank information.
3. Why We Collect Your Information
We collect and use your data only when the law allows us to. The main reasons are:
To provide our services: This is so we can fulfil our contract with you, whether for advocacy, doula support, or workshops.
To meet legal obligations: For example, we must keep financial records for a certain period and have a legal duty to report safeguarding concerns.
With your consent: For marketing communications or to share your details with a professional in our network (e.g., a therapist or expert) to whom you have asked to be referred.
For legitimate business interests: To improve our services, ensure quality, and manage our operations efficiently.
4. How We Keep Your Information Safe
We use a range of technical and organisational measures to protect your data. All digital data is stored on secure, encrypted systems. Access to your information is strictly limited to authorized staff and contractors on a "need-to-know" basis.
5. Who We Share Your Information With
We will only share your information when necessary and with appropriate safeguards:
With your consent: To refer you to a vetted professional in our network.
With third-party service providers: We use secure systems for client management and online payments. We have strict agreements with these providers to ensure they handle your data securely.
For legal or safeguarding reasons: We will share information with statutory bodies like Social Services or the Police if there is a legal obligation to do so, even without your consent, as outlined in our Safeguarding Policy.
We do not sell your personal information.
6. Your Rights
Under GDPR, you have important rights regarding your data:
Right to Access: You can ask for a copy of the information we hold about you.
Right to Rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
Right to Erasure: You can ask us to delete your information in certain circumstances.
Right to Object: You can object to us processing your data.
To exercise any of these rights, please contact our Data Protection Lead, Sarah Hawkins, at [Your Specific Data Protection Email].
7. How to Complain
If you have a complaint about how we have handled your data, please contact our Data Protection Lead. If you are not satisfied with our response, you can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.